Start

Help

Help with cam chat on Chatki

The questions support answers most, grouped by topic. If yours is not here, write to [email protected] and include the email on your account.

Starting

The camera prompt did not appear.
Check the site permissions in your browser (the lock icon next to the address) and allow camera and microphone, then press start again. In private browsing some browsers block the prompt.
It says no one is available.
Matching picks from women who are online and free at that moment. Wait a few seconds and press start again, or open the online list and start a call with someone directly.
Can I use Chatki on a phone?
Yes. Safari and Chrome on iPhone and Android both work; nothing is installed. Add it to the home screen if you want it to open like an app.

Coins and payments

What is free and what costs coins?
Starting is free and new visitors get free video matches. Longer video calls are paid by the minute with coins; the price is shown first. Text chat is free.
How do I buy coins?
Open the wallet from your profile and choose a pack. Coins are added immediately and the balance shows on the chat screen.
Can I get a refund?
Coins that were not used can be refunded within the period in the terms. Write to support with the email on your account and the purchase date.

Account

Do I need an account?
No, you can start as a guest. An account keeps favourites, coins and chat history across devices.
I cannot sign in.
Use the forgot-password link on the sign-in screen. If you signed up with Google, choose the Google button rather than typing a password.
How do I delete my account?
From settings, choose delete account. Your profile, favourites and remaining coins are removed; see the privacy policy for what is kept and for how long.

Safety

How do I report someone?
Use the report button on the chat screen or on her profile. Moderation acts on every report; you can also block so you are never matched again.
Does Chatki record calls?
No. Chatki does not record the video of your call on its side and does not publish anything from a call.

Contact

Email [email protected]. For a report, include the username and what happened; for a payment question, the email on your account and the purchase date. Most messages are answered within a day.